Terms and Conditions

Last updated: April 04, 2024

Please read these terms and conditions carefully before you use Our Service.

Terms and Conditions

1. Interpretation and Definitions

Interpretation

Words with initial capital letters have defined meanings as described below. The same meanings apply whether the terms are used in singular or plural.

Definitions

  • Affiliate refers to an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares or other voting securities.

  • Country refers to the United Kingdom.

  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Tidy Touch Companion.

  • Device means any device that can access the Service, such as a computer, smartphone, or tablet.

  • Service refers to the Website and services offered by the Company.

  • Website refers to Tidy Touch Companion, accessible at www.tidytouchcompanion.co.uk.

  • You means the individual using the Service, or the company or legal entity on whose behalf such individual is using the Service.

2. Acknowledgement

These Terms and Conditions govern your use of our services and constitute a legal agreement between You and the Company. By accessing or using the Service, You agree to be bound by these Terms.

You must be over 18 years of age to use our Service. By using the Service, You confirm that You meet this requirement.

Use of our Service is also subject to our Privacy Policy, which outlines how we collect and handle Your personal data in accordance with UK data protection law.

3. Photography and Videography

Employees may take photographs or videos at client properties for promotional or advertising purposes. These materials will never include personally identifiable information (e.g., faces, names, addresses) and will fully comply with UK data protection and privacy laws, including the UK GDPR. Clients may opt out or withdraw consent at any time by contacting Us in writing.

4. Confidentiality and Privacy

All client information is treated as confidential. We will not share personal details with any third party unless legally required or with explicit client consent. This includes conversations, schedules, and property access information.

5. Access to Property

Clients must ensure safe and legal access to the premises at the agreed time. If keys are provided to the Company, they will be securely stored and used strictly for agreed services.

6. Service Bookings, Cancellations and Refunds

  • Cancellations must be made at least 24 hours in advance.

  • Late cancellations may incur a full service charge.

  • Refunds are at our sole discretion and assessed on a case-by-case basis.

7. Payments and Late Fees

  • Payment is due immediately upon completion of the service unless agreed otherwise.

  • Late payments (over 14 days) may incur a late fee.

  • Persistent non-payment may result in service suspension or legal recovery action.

8. Employee Conduct and Boundaries

Our employees are trained professionals. They are not permitted to engage in:

  • Medical care or first aid (unless in emergency)

  • Financial transactions

  • Personal errands or non-work-related activities

Any inappropriate or illegal client requests will result in immediate termination of services.

9. Client Conduct

We maintain a zero-tolerance policy for abuse or inappropriate behaviour towards our staff. This includes harassment, threats, discrimination, or unsafe working conditions. Services may be suspended or terminated immediately in such cases.

10. Cleaning Supplies and Equipment

We may use either our own products or those supplied by the client. Please inform us in advance of any preference. The Company is not liable for damage caused by client-supplied products or faulty equipment.

11. Time Windows and Delays

Service appointment times are approximate. While we aim to be punctual, delays of up to 30 minutes may occur due to unforeseen circumstances. Delays under 30 minutes do not qualify for refunds or cancellation.

12. Feedback and Complaints

We welcome feedback. Please raise concerns within 48 hours of service delivery. We will investigate and respond promptly in line with our internal procedures.

13. Safeguarding and Companionship Services

We are committed to safeguarding vulnerable individuals. All companionship staff are DBS-checked and trained in safeguarding practices. Any concerns about client wellbeing may be escalated to appropriate authorities where necessary.

14. Limitation of Liability

To the fullest extent permitted by law, the Company is not liable for:

  • Indirect or consequential damages

  • Loss of data, privacy, or business interruption

  • Personal injury not caused by our negligence

Our total liability is capped at the amount paid for the service or £80 (whichever is lower).

15. Insurance

We maintain public liability insurance. Clients should notify us of any valuable or fragile items before the service begins. We are not responsible for pre-existing damage or unreported valuables.

16. Links to Third-Party Websites

Our Website may include links to third-party websites. We do not control these sites and are not responsible for their content or privacy practices. We encourage You to review their terms and policies before engaging with them.

17. Termination

We may terminate or suspend your access to the Service at any time for breach of these Terms. Upon termination, your right to use the Service will cease immediately.

18. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind. We do not guarantee:

  • That the Service will be uninterrupted or error-free

  • That any content is accurate or up to date

  • That the Website is free of malware or harmful components

19. Governing Law

These Terms are governed by the laws of England and Wales. You agree that any disputes will be subject to the exclusive jurisdiction of the English courts.

20. Dispute Resolution

In the event of a dispute, You agree to first contact Us to seek an informal resolution. If unresolved, You may pursue formal legal remedies as permitted under UK law.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue in full force and effect.

22. Changes to Terms

We may update these Terms at any time. Significant changes will be notified on the Website. Continued use of our Service after changes are posted implies Your acceptance of the revised Terms.

23. Contact Us

If you have any questions about these Terms, please contact us:

Email: tidytouchcompanion@gmail.com